Shipping Policy

Last updated: October 08, 2024

At Big Tings, we are committed to providing timely and efficient shipping for all our products. Please review our shipping policy below for details on shipping methods, costs, and delivery times.

1. Shipping Methods

We offer several shipping methods to ensure that you receive your products in a timely manner. Our standard shipping options include:

  • Standard Shipping: Delivery within 5-7 business days.

  • Express Shipping: Delivery within 3-5 business days for faster service.

2. Shipping Costs

Shipping costs are calculated at checkout based on your location, the shipping method selected, and the weight of the items in your order.

3. Order Processing Time

All orders are processed within 5 business days. Please note that orders placed on weekends or holidays will be processed on the next business day.

4. Tracking Your Order

Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number to track your order on our website or through the carrier's tracking page.

5. Shipping Restrictions

Currently, we ship to addresses within New Zealand. If you are located outside of New Zealand and wish to place an order, please contact us for assistance.

6. Damaged or Lost Items

If your order arrives damaged or if you believe your order has been lost, please contact us within 7 days of delivery. We will work with you to resolve the issue promptly.

7. Contact Us

For any questions or concerns regarding our shipping policy, please reach out to us at: